Orders, exchanges, refunds
We ship worldwide
· Maria.bodyline ships via Via Directa and CTT – Portugal Mail
· After successful payment, you will receive an email confirming your order.
· At this time, we will begin processing your order and be as swift as we can with the delivery of your item.
· Delivery time in mainland Portugal is up to 3 business days. For Madeira and the Azores delivery time is up to 5 business days. Outside of Portugal delivery time is between 5 and 10 business days.
· Free shipping in mainland Portugal for orders above 57€
· See you soon! 🙂
· Via Directa
EXCHANGES AND REFUNDS
· Maria.bodyline accepts exchanges and refunds and can help you at: firstname.lastname@example.org
· -Once you have received your item you have 14 business days in order to process an exchange or a return.
· - Once you have received your item, you have 7 business days in order to process a free exchange or return in Portugal.
· – You may request an exchange or return for the following reasons:
· Wrong Size;
· Wrong item;
· Unsatisfied with product
· - The order should be returned in its original packaging and in perfect condition.
· -Maria.bodyline does not take responsibility in case of loss, theft, or damage after the order has been shipped.
· - After we have received your order and verified it is in good condition, a full refund through the same method will be made.
· Before purchasing please check the Size Table
· If your item has any defects, our most sincere apologies.
· Maria.bodyline accepts exchanges and refunds in cases of product defect.
· If we establish the defect was due to improper use by the client, we will not accept exchanges or refunds.
· 1- Send an email to email@example.com with the following information:
· Full Name
· Phone Number
· Delivery address
· Bill number and date
· Reference and size of the item you wish to exchange or return
· Reference and size of the item you want to receive or indicate you want a refund.
· After we receive the product and verified its condition, a full refund will be made through the same way payment was made.
· If you chose an item that has a lower price than the original, the difference shall be returned to you through the same payment method.
· The first exchange or refund is free.