Orders, exchanges, refunds
We ship
worldwide
- Orders
· Maria.bodyline ships via Via Directa and CTT –
Portugal Mail
·
After successful payment, you will receive
an email confirming your order.
·
At this time, we will begin processing
your order and be as swift as we can with the delivery of your item.
·
Delivery
time in mainland Portugal is up to 3 business days. For Madeira and the Azores
delivery time is up to 5 business days. Outside of Portugal delivery time is
between 5 and 10 business days.
·
Free shipping in mainland Portugal for orders
above 57€
· See you soon! 🙂
· Via Directa
EXCHANGES
AND REFUNDS
·
Maria.bodyline accepts exchanges and refunds
and can help you at: info@mariabodyline.pt
· Info:
·
-Once you have received your item you have
14 business days in order to process an exchange or a return.
·
- Once you have received your item, you
have 7 business days in order to process a free exchange or return in Portugal.
·
– You may request an exchange or return
for the following reasons:
· Wrong Size;
· Defect;
· Wrong item;
· Unsatisfied with product
·
- The order should be returned in its
original packaging and in perfect condition.
·
-Maria.bodyline does not take
responsibility in case of loss, theft, or damage after the order has been
shipped.
·
- After we have received your order and
verified it is in good condition, a full refund through the same method will be
made.
·
Before purchasing please check the Size
Table
· Defects
·
If
your item has any defects, our most sincere apologies.
·
Maria.bodyline accepts exchanges and
refunds in cases of product defect.
·
If
we establish the defect was due to improper use by the client, we will not
accept exchanges or refunds.
· Procedure
·
1- Send an email to info@mariabodyline.pt with
the following information:
· Full Name
· Email
· Phone Number
· Delivery address
· Bill number and date
·
Reference and size of the item you wish to
exchange or return
·
Reference and size of the item you want to
receive or indicate you want a refund.
·
After we receive the product and verified
its condition, a full refund will be made through the same way payment was
made.
·
If you chose an item that has a lower
price than the original, the difference shall be returned to you through the
same payment method.
·
The first exchange or refund is free.
